How long does a 'made to order' take?

Please allow up to 2 weeks for a made to order product (although we always aim to be quicker). All items in the order will be shipped once the made to order is finished. If you need the in stock items in your order before this, please order them separately.

How long does dispatch and shipping take?

We aim to dispatch your orders within 3 working days (hopefully even sooner!). We send to the UK via Royal Mail Second Class tracked. Once your parcel has been posted, you shall be notified and it is unfortunately it is out of our hands at that point. If you order has not reached you within 3 weeks of notification, please email us on thecosywitchshop@outlook.com with your order number.

How do 'collection' orders work?

You will receive an email when your order is ready to collect followed by an email with times etc and a safe space if you are unable to make opening hours.

Do you ship worldwide?

Currently we only ship to the UK due to new EU regulations.

Do you have a physical shop?

Yes! We now have an open studio workshop with a shop space at the front in our home town of Leek:
Unit 2, Hyde Court
5-6 Market Place
Leek
Staffordshire
ST13 5HH
We also supply other shops so please see our stockist page.

Do you offer wholesale, collaborations or white label?

Yes! Please email thecosywithshop@outlook.com